Independent Betting Arbitration Service website rebuild

Overview

The International Betting Adjudication Service (IBAS) is an organization that provides support and assistance to individuals worldwide who find themselves in a gambling dispute with a licensed operator. When parties are unable to reach a resolution, IBAS steps in as an Alternative Dispute Resolution service. They have a dedicated Adjudication Panel comprised of experts who carefully review the facts of the case and assess the operator’s adherence to the rules set forth by the Gambling Commission and IBAS registration terms and conditions. The panel’s determinations hold significant weight, as their rulings are legally binding on registered operators for amounts up to £10,000. By offering impartial adjudications, IBAS aims to ensure fairness and resolve disputes in the gambling industry for the benefit of the general public.

Challenges

Migration of Umbraco .net based website to WordPress envirionment.

Solution

Works Digital has developed an exceptional custom build, offering a range of impressive features. Notably, we have incorporated a structured chat claims wizard that facilitates efficient initial claims triage. Additionally, we have implemented simplified conditional logic forms, simplifying the user experience by adapting the form fields based on user inputs. To further enhance usability, Works Digital has integrated an admin dashboard, seamlessly combining reporting and content management functionalities. This comprehensive solution aims to streamline the claims process, providing users with a seamless and intuitive experience while offering administrators convenient tools for monitoring and managing the system.

Impact

Early comments include that clarity has enhanced the user journey and administrators now have much more control over content and reporting.