Lenovo Retail Asset Toolkit (Resource Portal)

Overview

Lenovo needed to streamline product information and collateral requests.

Challenges

Our challenge was to decrease the number of incoming enquiries the Lenovo Retail team employees received for product information and images from the retailers that stock Lenovo products. As each retailer required different product information and often different image specifications, this would take up a lot of internal resource answering incoming enquiries.

Solution

Our solution was to design and build an online secure self-service cloud-based product assets and information portal for these retailers. The portal hosts all key resources such as images, .zip files, USP information and other supporting documents tailored to each retailers’ specifications. Download reporting was built in for audit purposes to track collateral usage. The information uploaded on a quarterly basis and managed by WorksMC, our sister company, on behalf of Lenovo.

Impact

Vastly reduced support requirements with a much speedier collateral service for users.